Privacy Policy

(Last Updated: July 26, 2025)

This Privacy Policy describes how PlumbSolutions.UK (a trading name of R Brookes, "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website at PlumbSolutions.UK (the "Site").

1. Information We Collect

We collect information about you in various ways when you use our Site.

• Information You Provide to Us:

  • Contact Information: When you make a purchase or contact us, you may provide your name, email address, postal address, and phone number.

  • Payment Information: When you make a purchase, your payment information (e.g., credit card details) is processed by our third-party payment processors (e.g., Stripe, PayPal). We don't store your full payment card details on our servers.

  • Communications: When you communicate with us via email, contact forms, or other means, we collect the content of those communications.

• Information Collected Automatically:

  • Log Data: When you access and use the Site, our servers automatically record information, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visits.

  • Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your Browse activities. Cookies are small data files stored on your device that help us improve our Site and your experience, see which areas and features are popular, and count visits. You can typically remove or reject cookies via your browser settings. However, doing so may affect the Site's functionality.

  • Device Information: We may collect information about the device you use to access our Site, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

• Information from Third Parties:

  • We may receive information about you from third parties, such as analytics providers (e.g., Google Analytics) and advertising partners (e.g., Google AdSense).

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Our Services: To operate, maintain, and improve our Site, products, and services.

• To Process Transactions: To process your orders, fulfill purchases, and send you related information, including confirmations and invoices.

• To Communicate with You: To respond to your inquiries, provide customer support, and send you administrative or promotional communications.

• For Personalization: To personalize your experience on our Site and to provide content and product offerings relevant to your interests.

• For Advertising and Marketing: To display relevant advertisements, including through Google AdSense, and to measure the effectiveness of our advertising campaigns.

• For Affiliate Marketing: To track and process commissions from affiliate links where we earn a small fee if you make a purchase through those links. This does not incur any extra cost to you.

• For Analytics and Research: To monitor and analyze trends, usage, and activities in connection with our Site, and to gather demographic information about our user base as a whole.

• For Security and Fraud Prevention: To detect, prevent, and address fraud, security incidents, and other prohibited or illegal activities.

• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. Disclosure of Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, email delivery, advertising, and marketing.

• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request by public authorities (e.g., a court order or government agency).

• Protection of Rights: We may disclose your information when we believe it's necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

• With Your Consent: We may share your information with your consent or at your direction.

• Google AdSense: We use Google AdSense to display advertisements on our Site. Google uses cookies to serve ads based on your prior visits to our website and other sites on the internet. You may opt out of personalized advertising by visiting Ads Settings. For more information on how Google uses data, please visit Google's Privacy & Terms.

• Affiliate Programs: We participate in affiliate marketing programs. When you click on an affiliate link on our Site and make a purchase, the third-party merchant may track this activity to properly credit us with a commission. This involves the sharing of non-personally identifiable information related to the transaction.

4. Third-Party Links

Our Site may contain links to third-party websites or services that we don't own or control, including affiliate links. We aren't responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:

• Access, update, or delete your personal information.

• Object to the processing of your personal information.

• Request that we restrict the processing of your personal information.

• Request data portability.

• Withdraw your consent at any time (where we rely on your consent to process your information).

• Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the details provided below.

7. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We'll notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: