Terms and Conditions

Welcome to Plumb Solutions!

These terms and conditions outline the rules and regulations for the use of Plumb Solutions's Website, located at https://plumbsolutions.uk.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Plumb Solutions if you do not agree to take all of the terms and conditions stated on this page.

Terms and Conditions

(Last Updated: July 26, 2025)

Please read these Terms and Conditions ("Terms") carefully before using PlumbSolutions.UK (a trading name of R Brookes, "we," "us," or "our") website (the "Site"). Your access to and use of the Site is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Site.

1. Acceptance of Terms

By accessing or using the Site, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you don't have permission to access the Site.

2. Products and Services

PlumbSolutions.UK sells plumbing solutions and related products. All products are subject to availability. We reserve the right to discontinue any product at any time. We make every effort to display as accurately as possible the colors and images of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.

3. Pricing and Payment

All prices displayed on the Site are in GBP and are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time. We won't be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

Payment for all orders must be made through our designated payment processors [List your payment processors, e.g., Stripe, PayPal]. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

4. Shipping and Delivery

We aim to dispatch all orders within 1-2 business days. Standard delivery within the UK typically takes 3-5 business days. Shipping costs are calculated at checkout based on your order value and delivery address. While we strive for timely delivery, we aren't responsible for delays caused by the courier or unforeseen circumstances. In the event of a lost or damaged item, please contact us within 7 days of your estimated delivery date.

5. Returns and Refunds

We offer a 14-day return policy for unused items in their original packaging, starting from the date you receive your order. To initiate a return, please contact us at [your email address]. Customers are responsible for return shipping costs unless the item received is faulty or incorrect. Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.

6. User Accounts

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

7. Intellectual Property

The Site and its original content, features, and functionality are and will remain the exclusive property of R Brookes and its licensors. The Site is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of R Brookes.

8. Prohibited Uses

You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site:

• In any way that violates any applicable national, regional, or international law or regulation.

• For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.

• To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any "junk mail," "chain letter," "spam," or any other similar solicitation.

• To impersonate or attempt to impersonate R Brookes, an R Brookes employee, another user, or any other person or entity.

• To engage in any other conduct that restricts or inhibits anyone's use and enjoyment of the Site, or which, as determined by us, may harm R Brookes or users of the Site or expose them to liability.

9. Google AdSense and Affiliate Links

PlumbSolutions.UK displays advertisements served by Google AdSense. By using our Site, you acknowledge and agree to the use of cookies by Google for personalized advertising. Additionally, this Site may contain affiliate links, meaning we may earn a commission if you make a purchase through these links, at no extra cost to you. For more information on how Google uses data and our affiliate relationships, please refer to our Privacy Policy and dedicated Affiliate Disclosure page.

10. Disclaimer of Warranties

Your use of the Site is at your sole risk. The Site is provided on an "AS IS" and "AS AVAILABLE" basis. The Site is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

11. Limitation of Liability

In no event shall R Brookes, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Site; (ii) any conduct or content of any third party on the Site; (iii) any content obtained from the Site; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

13. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we'll provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

14. Contact Us

If you have any questions about these Terms, please contact us: